We would recommend checking our FAQ's section before contacting us. Commonly asked questions are answered below. Of course we're more than happy to answer any additional questions you have. You can feel free to contact our team at firstname.lastname@example.org or by call us at 1-800-381-0996.
PLACING YOU ORDER
Do I need to create an account to place an order?
- No, you may checkout as a “guest” by selecting the option at the checkout. By creating an account we can speed up the checkout process for you on subsequent visits. Each time you return to the store and log in, your details are retrieved, removing the need to re-type billing and delivery addresses.
By creating an account will you pass my details to other companies?
Does registering with Stella Cove mean you will send me marketing information?
- No. By registering with Stella Cove, you are simply creating an account. As part of the registration process you can choose to subscribe to our email newsletters to hear about specials offers and news for our boys swimwear and girls swimwear. You can unsubscribe from our email newsletters by clicking the "unsubscribe" link carried at the bottom of each communication.
Why has my payment been declined?
- If for any reason your payment is declined, we recommend checking your payment information for any mistakes or missed characters. If the issue persists further we recommend contacting your bank or card issuer for further information.
How can I pay for my order?
- We accept Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, American Express, Paypal, Discover and Apple Pay. If you have any further questions about a payment method please contact us at 800-381-0996.
Do you deliver to my country?
- Stella Cove can deliver to all countries worldwide. If you would like further information on transit times to your chosen delivery destination please contact our team at email@example.com.
AFTER YOU’VE ORDERED
Can I cancel an entire order?
- If you wish to cancel an order you need to notify us as soon as possible. If your order has been despatched, follow our returns procedure for an exchange or refund. You can notify our customer care team that you wish to cancel your order at firstname.lastname@example.org or by calling us at 800-381-0996.
Can I cancel an item from my order?
- Yes, you can cancel an item from your order. We can only do so before time of despatch. You can notify our customer care team that you wish to cancel an item from your order at email@example.com or by calling 800-381-0996. If your order has already been despatched, you can return the unwanted items as set out in our returns policy for an exchange.
Can I add an item to my order?
- Yes, we will always try and accept order amendments wherever possible. We can amend orders up to the time of despatch, so if you wish to add to your order please contact firstname.lastname@example.org or call 800-381-0996.
PRODUCTS & SIZING
Do your products fit true to size?
- Yes! Our girls swimwear and boys swimwear run true to size! We follow the American Standard Sizing chart which can help you get the perfect fit for our boys and girls swimwear and beachwear!
Are your girls bikinis adjustable?
- Our girls swimwear varies. Bikinis have adjustable straps to ensure the perfect fit! If something doesn't fit quite right please see our exchange policy to get you the perfect fit!
What sizes do you offer?
- Generally our products are offered from 12 months all the way up to 16 years in some styles for our boys swimwear, boys beachwear, girls swimwear, and girls beachwear styles.
Do you offer Men or Women styles?
- We currently have Women styles that are perfect to match with our girls swimwear and girls beachwear in our Mommy and Me collection! As for the men, we have yet to launch a line for Men swimwear and beachwear.
Are Pom Poms washable?
- Yes! For our girls swimwear and girls beachwear we recommend you follow our care instructions which can be found in the care section on any product!
How can we get in touch with you?
- Please feel free to send us an email at email@example.com. You also can reach us at 800-381-0996 and more information on how to contact us can be found here!