- Shipping & Returns
Shipping & Returns
You may exchange your unwanted item(s) for a different style or size, based on stock availability. Shipping is free on the replacement item; however you may be liable for duties and taxes if based outside US/Canada. All exchanges must adhere to the guidelines set out in our returns policy.
RECEIVING A REFUND
Your refund can only be credited to the original payment card or PayPal™ account. Shipping costs will not be refunded for any items returned under our standard returns policy. If you are based outside the US/Canada region, any customs duties or sales taxes will not be refunded by Stella Cove LLC, however we recommend that you contact your local customs office. If you are based within the US/Canada region, all sales taxes will be refunded by Sunuva Ltd. Please allow up to 10 business days for any refund to your original payment card or account.
Stella Cove LLC. will redeem items if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Any items that are damaged as a result of wear and tear are not considered to be manufacturing fault. If you qualify for an exchange we will attempt to replace with the same product. If we cannot fulfil this replacement, you will receive a full refund for the item or a suitable replacement.
CUSTOMS, DUTY & TAXESPlease note that it is a legal requirement that we declare the full value of the goods on all packages, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be.